Shipping policy

By completing a purchase with Elvax, you accept the conditions described in this policy. This applies to all orders shipped within the United Kingdom.

Shipping Timeframe
Handling Time: 1–2 business days (Monday–Friday).
Travel Time: 4–6 business days after dispatch.
Cutoff: Orders after 5:00 PM (London Time) are processed the next business day.
Estimated Delivery: 5–8 business days total (handling + travel).

Delivery windows are projected and can vary due to carrier delays, weather, holidays, or other unexpected events.

Shipping Services
Service Type: Standard UK Shipping
Cost: Free shipping on all orders no minimum spend required
Destination: Orders are sent to the address you provide at checkout
Shipping details shown at checkout are correct at the time of purchase.

Tracking Your Order
Once your order is dispatched, we will email you a tracking number. Tracking updates usually appear within 24–48 hours.

Order Changes or Cancellations
If you need to modify or cancel your order, contact us immediately. Once your order has been shipped, changes or cancellations may not be possible.

Incorrect Shipping Address
Please verify your shipping address is correct before finalising your order. Elvax is not responsible for deliveries sent to wrong or incomplete addresses provided by the customer.

Lost or Delayed Packages
If your parcel appears lost or stuck, get in touch with us. We will look into the situation and assist where possible.

Customer Support
Need help or have a question? Our support team is ready to assist. Reach out using the contact details below.

Email: support@elvax.shop
Phone: +44 7414 008317
Address: 2 Hilton Rd, Willenhall WV12 5ED, United Kingdom