FAQs

Where is Elvax located?
Elvax is an online store based in the United Kingdom. All order processing and shipping are handled from within the country.

What is Elvax's return policy?
Full return details, including timeframes and conditions, can be found in our Return & Refund Policy section. It explains how to submit a return and which items are accepted.

Do you send order confirmations?
Yes. Once your order is placed, you will receive an automatic confirmation email. It contains your order summary and shipping information.

Can I return sale items?
No. Any product marked as sale or final sale cannot be returned or exchanged.

What shipping options are available?
Handling Time: 1–2 business days (Monday–Friday).
Travel Time: 4–6 business days after dispatch.
Cutoff: Orders after 5:00 PM (London Time) are processed the next business day.
Estimated Delivery: 5–8 business days total.
Shipping details shown at checkout are correct at purchase.

How do I track my order?
After your order ships, a tracking number will be emailed to you. It usually activates within 24–48 hours. If your parcel seems delayed, contact us.

Important: Ensure your shipping address is fully correct and complete before placing your order. We cannot guarantee free replacement for items sent to incorrect addresses.

When will my order arrive?
You can expect delivery within 4–6 business days after dispatch, not including handling time. Actual delivery may vary based on location, carrier, or other factors.

How do I return an item?
To submit a return, email our support team. If your order qualifies, we will send return instructions. Requests must be made within 30 days of delivery.

Customer Support
Need help or have a question? Our support team is ready to assist. Reach out using the contact details below.

Email: support@elvax.shop
Phone: +44 7414 008317
Address: 2 Hilton Rd, Willenhall WV12 5ED, United Kingdom