Refund policy

By completing a purchase with Elvax, you accept the conditions described in this policy. This applies to all orders shipped within the United Kingdom.

Return Window
Return requests must be submitted within 30 days of delivery. Items should be unworn and unused, sent back in their original packaging with all tags still attached. Any product showing wear, damage, or alterations will not be accepted.

How to Request a Return
To initiate a return, email us with your order number and the reason for returning the item. Once approved, we will email return shipping instructions. Unauthorised returns may be refused.

Damaged or Incorrect Items
If you receive an item that is damaged, faulty, or different from what you ordered, reach out to us straight after delivery. We will examine the matter and provide a solution if your situation qualifies.

Exchanges
Exchanges are only offered for items that arrived damaged or incorrect. We do not accept exchanges for customers who changed their mind. All exchange requests must be emailed with your order number and a brief explanation.

Restocking Fees
Elvax does not charge any restocking fees on approved returns.

Refunds
After we receive and inspect your returned product, we will email you an update. If your refund is approved, the amount will be credited back to your original payment method. Your bank or payment provider may take 7 business days to process the refund. Items that do not meet our return rules may not receive a refund.

Discounts and Promotions
All discount codes and promotional offers must be applied at checkout. We cannot refund any promotions that were forgotten, missed, or already expired.

Customer Support
Need help or have a question? Our support team is ready to assist. Reach out using the contact details below.

Email: support@elvax.shop
Phone: +44 7414 008317
Address: 2 Hilton Rd, Willenhall WV12 5ED, United Kingdom